Cancellation requests, together in one place.
A dedicated order-management list helps you review cancellation submissions and find the details you need to follow up.
When a customer asks to cancel, your team needs a clear record of the request. The new cancellation list brings those submissions into the order-management area.
Find the request and its order
The list brings together the order reference, submission date, customer contact details and the date the record was added. Sortable columns help you work through the information.
Follow up with context
Use the recorded details to locate the order and review the customer’s request. The storefront cancellation flow and related notification handling have received updates alongside this new view.
Keep the decision separate
A recorded cancellation request is not confirmation of a completed cancellation or refund. Review fulfillment status, your policy and the payment-provider steps before telling the customer the outcome.
